Privacy policy

DreamWise®

Privacy Policy and Cookie Notice

Last Updated: January 23, 2026

This Policy forms part of the DreamWise Terms of Use and should be read together with our full set of governing documents, including our Terms of Use, Privacy Policy, and Refunds & Returns Policy. By accessing or using the Services, you acknowledge and agree to be bound by all applicable DreamWise policies.

This Privacy Policy and Cookie Notice ("Privacy Policy") explains how DreamWise, LLC ("DreamWise," "we," "us," or "our") collects, uses, shares, and protects information when you access or use our websites, mobile applications, online store, and related services (collectively, the "Services").

This Privacy Policy does not govern the privacy, data handling, or security practices of any thirdparty websites, applications, or services that may be accessed through links, integrations, or features within our Services. Any information you provide to such third parties is subject to their respective privacy policies and terms, which we strongly encourage you to review independently.

 

1. Official Language; Translations

This Privacy Policy may be translated for convenience (including through automatic browser or website translation tools). DreamWise provides the official version of this Privacy Policy in English. If any translated version conflicts with the English version, the English version controls to the maximum extent permitted by law.

2. Information We Collect

We collect information in three ways: (a) information you provide to us, (b) information collected automatically when you use the Services, and (c) information we receive from third parties (such as app stores, payment processors, and social login providers).

2.1 Information you provide

• Account and profile information (such as name, email address, login credentials, and any profile details you choose to provide).
• Content you submit in the Services, including notes, reflections, and other information you choose to save or share.
• Purchases and fulfillment information (such as billing address, shipping address, items purchased, and order history).
• Session and mentorship information (such as scheduling details, communications, and information you choose to share during sessions).
• If a session is recorded with your consent (or as otherwise permitted by law with notice), audio/video and related transcripts or notes.
• Customer support communications (such as emails, messages, and troubleshooting information).
• Newsletter sign-ups and marketing preferences.

2.2 Information collected automatically

• Device and browser information (such as device type, operating system, browser type, and language settings).
• Log and usage information (such as pages/screens viewed, features used, timestamps, and referring URLs).
• Identifiers such as IP address and approximate location derived from IP address.
• Cookie and similar technology data (see Section 5).

2.3 Information from third parties

• App stores (such as Apple App Store and Google Play) may provide subscription status and purchase confirmations.
• Payment processors (such as Stripe, PayPal, Apple Pay, and Google Pay) may provide payment confirmation and limited transaction details. We generally do not receive or store your full payment card number.
• Storefront and commerce platforms (such as Shopify) may provide order, shipping, and customer account information.
• If you choose to log in using a third-party account or social platform (such as Apple, Google, or Facebook), we may receive an identifier or handle from that provider, subject to your settings with that provider.

3. How We Use Information

We use information to operate DreamWise and provide the Services, including to:

• Create and manage accounts and provide access to the Services.
• Deliver digital content, process purchases, and fulfill physical product shipments.
• Schedule and provide sessions, mentorships, retreats, and related communications.
• Personalize and tailor your experience (for example, by matching users to modules or programs).
• Provide customer support and respond to requests, questions, and feedback.
• Send transactional communications (such as receipts, confirmations, service announcements, and security notices).
• Send marketing communications where permitted, and allow you to opt out of marketing at any time.
• Analyze and improve the Services, including performance, user experience, and feature development.
• Protect the Services and our community, including detecting, preventing, and responding to fraud, abuse, security incidents, and policy violations.
• Comply with legal obligations and enforce our agreements.

3.1 AI and automated insights (if enabled)

If the Services include AI-enabled or automated insight features, those features process the information you submit (and related usage information) to generate outputs for informational purposes. DreamWise does not use solely automated processing to make decisions that produce legal or similarly significant effects about you.

If we use vendors to support these features (for example, hosting, security, or processing providers), they act as service providers under contract.

4. Legal Bases for Processing (EEA/UK)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process personal data only when we have a valid legal basis, including:

• Performance of a contract (to provide the Services you request, process orders, and manage accounts).
• Legitimate interests (to secure, maintain, and improve our Services; prevent fraud; and communicate with you about our Services).
• Consent (for certain cookies, marketing communications, or other processing where required). You can withdraw consent at any time.
• Compliance with legal obligations.

5. Cookies and Similar Technologies

We use cookies, pixels, web beacons, and similar technologies (collectively, "cookies") to operate and improve the Services. Cookies may be set by us and by third parties that support the Services.

We use cookies for the following purposes:

• Essential cookies: required to operate the Services (such as login, security, and shopping cart functionality).
• Performance/analytics cookies: help us understand how the Services are used so we can improve them (for example, Google Analytics).
• Functionality cookies: remember your settings and preferences (such as language preferences).
• Advertising cookies (if used): help measure and improve marketing campaigns and show relevant ads based on interests.

You can control cookies through your browser settings and, where available, our cookie preference tools. Blocking certain cookies may limit functionality.

5.1 Cookie examples (non-exhaustive)

The cookies used on the Services may change over time depending on the features enabled and the tools we use. The list below provides examples of cookies that may be used.

6. How We Share Information

We may share information as follows:

• Service providers: vendors who help us operate the Services (hosting, analytics, email delivery, customer support, security, fulfillment, scheduling, and transcription). They may process information on our behalf under contractual obligations.
• Commerce and payments: Shopify (for storefront operations), and payment processors (for payment processing and fraud prevention).
• App stores and platforms: Apple and Google (for app distribution and subscription processing when purchased through those platforms).
• Legal and safety: to comply with law, enforce our terms, protect rights and safety, and respond to lawful requests.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to applicable law.
• With your consent: when you direct us to share information or consent to sharing.

6.1 Testimonials and public content

If you submit a review, testimonial, or other content intended to be public, we may display it as permitted by our Terms of Use and your settings. Please avoid including sensitive personal information in public reviews.

6.2 Sale of personal information

DreamWise does not sell personal information for money. Some privacy laws define "sale" or "share" broadly (including certain disclosures for targeted advertising). Where applicable, you can opt out of targeted advertising through cookie settings and applicable opt-out mechanisms.

7. International Data Transfers

DreamWise is based in the United States. If you use the Services from outside the United States, your information may be transferred to and processed in the United States and other countries that may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain business records, comply with law, resolve disputes, and enforce agreements. In general, we retain personal information while you have an active account, and thereafter as required by law or for legitimate business purposes (including security and backups).

9. Your Choices and Privacy Rights

9.1 Access, correction, deletion, and portability

Depending on your location, you may have the right to request access to, correction of, deletion of, or a portable copy of certain personal information we hold about you. To make a request, contact us at legal@dreamwise.com. We may verify your identity before responding.

9.2 Marketing choices

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us. You may still receive transactional or administrative emails related to your account or purchases.

9.3 Cookie choices and targeted advertising

Where applicable, you can adjust cookie preferences through your browser controls and any cookie preference tools we provide. If we engage in targeted advertising, you may be able to opt out through cookie settings and other opt-out mechanisms available in your region.

9.4 EEA/UK rights (GDPR/UK GDPR)

If you are located in the EEA/UK, your rights may include:

• Right of access
• Right to rectification
• Right to erasure
• Right to restrict processing
• Right to object (including to direct marketing)
• Right to data portability
• Right not to be subject to certain automated decision-making

You also have the right to lodge a complaint with your local supervisory authority.

9.5 U.S. state privacy rights

If you are a resident of certain U.S. states, you may have rights to access, delete, correct, and opt out of certain processing (such as targeted advertising) as provided by applicable law. You may also have the right not to receive discriminatory treatment for exercising your rights. To exercise these rights, contact concierge@dreamwise.com.

9.6 Account deletion

You can request to delete your DreamWise account at any time by emailing concierge@dreamwise.com from the email associated with your account. Account deletion is permanent and cannot be restored. We may retain certain information where required by law or for legitimate business purposes (for example, to comply with tax, accounting, or legal obligations).

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security.

11. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can take appropriate steps.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date. Your continued use of the Services after an update means you acknowledge the updated Privacy Policy.

13. Contact Us

For privacy questions or requests, contact our concierge/support at concierge@dreamwise.com  and include the reason for the request in the email subject.

Mailing Address: 801 Brickell Avenue, Suite 800. Miami, Florida, 33131-2978. United States of America.